Privacy and Cookie Policy

Privacy & Cookie Statement

Privacy Statement

Casago Aruba, with its registered office in Aruba, is responsible for the data processing as stated in this privacy statement.

Contact details:

Personal data we process

Casago Aruba processes your personal data because you use our services and/or because you provide these data to us. Below is an overview of the personal data we process:

• First and last name
• Email address
• Phone number
• Address (street, city, country, postal code)
• Other personal data that you actively provide, for example in correspondence or by telephone
• Payment information (credit card or bank transfer details)
• Internet browser and device type
• Data about your activities on our website

Special and/or sensitive personal data we process

Our website and/or service has no intention of collecting data about website visitors under 16 years of age, unless they have permission from parents or guardians. We cannot verify a visitor’s age, so we advise parents to be involved in their children’s online activities to prevent data collection without consent. If you believe we have collected personal data about a minor without consent, please contact us at info@casagoaruba.com and we will delete those data.

For what purpose and on what basis do we process personal data?

Casago Aruba processes your personal data for the following purposes:

• To call or email you if this is necessary to perform our services
• To send booking confirmations and relevant service information
• To inform you about changes to our services and products
• To process payments
• To offer you the possibility to create an account
• To analyse behaviour on the website in order to improve the website and tailor our services to your preferences
• To comply with legal obligations, such as tax requirements

Automated decision making

Casago Aruba does not make decisions based on automated processing that could have significant consequences for individuals.

Chatbot (Botsonic)

Our site uses a conversational assistant powered by Botsonic (by Writesonic) to answer questions. When you use the chat, we process your messages and basic technical data (e.g., IP, browser) to operate, secure, and improve the service. Please avoid sharing sensitive information. The widget may set optional analytics cookies from Microsoft Clarity via writesonic.com—_clck (approx. 1 year) and _clsk (approx. 1 day)—to understand aggregate chat usage; these run only with your consent and can be changed anytime in Cookie Settings. Botsonic/Writesonic acts as our processor, and data may be transferred internationally with appropriate safeguards.

How long do we store personal data?

Casago Aruba stores your personal data no longer than strictly necessary to achieve the purposes for which your data are collected.

Sharing personal data with third parties

Casago Aruba only provides personal data to third parties if this is necessary for the performance of our agreement with you, or to comply with a legal obligation.

Cookies, or similar technologies, we use

Casago Aruba uses functional, analytical and tracking cookies. A cookie is a small text file stored in your browser when you visit this website. These cookies ensure that the website functions properly, remember preferences and help us optimise the website.

We also place cookies that track your browsing behaviour so that we can offer you tailored content and advertisements. On your first visit we informed you about these cookies and asked for your consent.

You can opt out of cookies through your browser settings. You can also delete information previously stored via your browser. See the websites listed at the bottom of this Cookie Statement for more information. Cookies may also be placed by third parties, including advertisers and social media companies.

Statistical research

Casago Aruba aims to provide websites and applications of the highest quality. This requires regular statistical research. Only specially designated employees have access to your data for this purpose, and results are always aggregated.

Access, modify or delete data

You have the right to access, correct or delete your personal data, withdraw consent or object to processing, and request data portability. Send your request to info@casagoaruba.com.

How we secure personal data

We take appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised alteration.

• Security software, such as a virus scanner and firewall
• TLS, formerly SSL, secure internet connection, indicated by “https” and the padlock
• DNSSEC for extra security in converting domain names to IP addresses

If you feel that your data are not secure, or if there are indications of misuse, please contact us at info@casagoaruba.com.

Cookie Statement

What is a cookie?

We make use of cookies on this website. A cookie is a small simple file sent with pages of this website and stored by your browser on your device. The information stored may be returned to our servers during subsequent visits.

Which cookies does Casago Aruba use and for what purpose?

Necessary cookies
These cookies are essential for the website to function properly.

Analytics cookies
These help us understand how visitors use our website, so we can improve the user experience.

Advertisement cookies
These are used to track visitors across websites in order to display relevant advertisements.

Performance cookies
These collect information about how visitors interact with the website to optimise performance.

Other cookies
Additional cookies used by the system or third-party integrations.

Cookies placed

Rights related to cookies

You have the right to request access to and rectification or erasure of your data. To prevent abuse, we may ask you to identify yourself.

You can enable, disable or delete cookies through your browser settings.

Some tracking cookies can also be deleted centrally via Your Online Choices.

More information about cookies

IAB Europe: Background European Cookie Act
Your Online Choices: A guide to online behavioural advertising

Questions?

If you have any questions about this Privacy and Cookie Statement, please contact us via the contact form or email us at info@casagoaruba.com.